Privacy & Confidentiality Policy

Tidy With Me respects the privacy and confidentiality of our clients. As our services may involve working within clients' homes and handling information relating to their personal belongings and circumstances, we are committed to treating all client information with care, discretion and respect.

Personal Information We Collect

We may collect personal information including your:

  • Name

  • Phone number

  • Email address

  • Home or service address

  • Booking and appointment information

  • Information you provide when requesting a quote or contacting us

  • Photographs relating to our decluttering and tidying services, where applicable

We only collect information reasonably required to provide our services, communicate with you and manage our business.

Confidentiality in Your Home

We understand that allowing someone into your home requires trust.

Any personal information, belongings, photographs, documents or circumstances we become aware of while providing our services will be treated confidentially.

We will not intentionally disclose information about your home, possessions or personal circumstances to third parties unless you have authorised us to do so or disclosure is required by law.

Photographs

Before-and-after photographs may sometimes be useful for documenting our work.

We will not publish identifiable photographs of your home or belongings on our website, social media accounts, advertising or other promotional material without obtaining your permission.

Where permission is provided, we will take reasonable steps to avoid displaying identifying or sensitive personal information.

How We Use Your Information

Your information may be used to:

  • Respond to enquiries

  • Prepare quotes

  • Schedule and provide services

  • Contact you regarding bookings

  • Process payments and maintain business records

  • Improve our services

  • Meet our legal and accounting obligations

We do not sell your personal information to third parties.

Protecting Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

Third-Party Services

We may use trusted third-party services to operate our business, such as website hosting, email, payment processing, booking or accounting services. These providers may process information where necessary to provide their services.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate.

Changes to This Policy

We may update this Privacy & Confidentiality Policy from time to time to reflect changes to our business practices or legal obligations.

Contact Us

If you have any questions or concerns regarding privacy or confidentiality, please contact:

Tidy With Me Website: tidywithme.com.au

Last updated: August 2026